K&K values your student's progress in the water and with enough notice, our team can move one of your classes to another date within the session. Life can be hectic, so we will do our best to accommodate your family's busy schedule! 


Makeup token requirements to book a makeup class with K&K

  • For Private Swimming Lessons only 

  • Notice of missed dates in writing to

  • 48-hours notice in advance of class commencement 

  • One makeup class per session, per student 

  • All makeups are to be enrolled through the Parent Portal by parents 

  • Refunds or extensions are not given for makeup classes that were not used before the last day of the session 

  • Refunds are not given in replacement of makeup tokens

K&K Policies are viewable in your Parent Portal under the Policies & Procedures tab


Cancelling a class.

Send K&K's administration team an email letting them know of your future absence. So that you do not have to, we will inform your instructor of your absence. We will mark this date in your file and send you an email confirming your absence. This email will also notify you that your token is in your Parent Portal waiting to be used to book a makeup class. 


Makeup Tokens

Makeup Tokens are a virtual point system we use to get you booked into a makeup class with K&K. You can view this token to book into an open makeup class on your Parent Portal.


Booking your makeup class.

You will notice your Makeup Token in your student's Makeup file 



Click the drop arrow to show the information pertaining to this token. 

Notice the expiry date is the last date of the session. 

Click 'Use Token' to view the schedule for open classes. 



Click the Date drop-down arrow to view the calendar. Choose one date at a time to view the open class options. 

Use the search bar to type specify your search (city's name, instructor name)  

Open classes only show 2 weeks into the future. This means you can only book 2 weeks in advance of an open class. 

The system takes a few seconds to generate the open class list. 



There may be a lot of open classes that generate. Use the filters to find a class to suit your needs. 

Only a small number of K&K's programs (locations), levels and instructors will populate in your dropdown filters. They are showing options for open classes.
Ex: If your instructor's name is not showing as an option for a certain date, they do not have open classes to choose from.  



Choose a class that works for your schedule. Click 'Use Token' 



Confirm that this class works for you. 



Your makeup token was used to secure your spot and your Makeup enrolment will be viewable in the enrolment section of your Parent Portal. 

You will receive an enrolment confirmation email with the class details. 

Makeup classes have the same makeup policy as regular classes. If you need to change or have questions about your enrolment, please email the administration team at

Happy to help.

This process will be emailed to you when you whenever you are given a makeup token! 

The iClass Pro team is developing the software every day to make this transition even smoother.