K&K Swim School
To improve K&K Swim School's client experience, we have made many changes for 2019. In this email, you will find information regarding:
Your lesson information and what to bring to your first class
IClass Pro's functions
A brief overview of K&K's Policies & Procedures
Here is what to expect this session:
Late Spring Schedule Runs from
MONDAY, MAY 6th until SUNDAY, JUNE 30th
No Classes on Victoria Day
MONDAY, May 20th
VIEW YOUR ENROLLMENTS ON PARENT PORTAL
Late Spring Start Dates per day of the week:
Monday, May 6th
Tuesday, May 7th
Wednesday, May 8th
Thursday, May 9th
Friday, May 10th
Saturday, May 11th
Sunday, May 12th
PARENT & TOT 25-36 MONTHS
PACK YOUR SWIM BAG
Bring you and your baby’s bathing suit and towel
A cotton T-shirt with a round neck for you to wear in the lessons (this is for your baby to grab onto while swimming)
If your child gets cold easily, we suggest wearing a swim shirt. K&K sells Warm In One Wetsuits that are made with a fleece liner (email email@example.com for more information)
Swim diapers are mandatory. Reusable swim diapers that hug tightly around the waist and thighs are the most effective. To prevent water contamination, we require our babies to wear 3 layers over the bottom
Bring your child's loving bath toy to chew on during their lesson
If you are still breastfeeding, it may help midway through the lesson to help soothe baby
Bring a snack for them to eat after class so they don’t get hungry
25-36 MONTH LEVEL
In this level, children learn how to swim efficiently through the water. Using their arms and legs, your swimmer will start propelling themselves to different points of safety in the water. It is now the child’s turn to learn how to propel themselves through the water. This is the level where they explore their freedom of movement and self-expression!
Come prepared to get your hair wet! If your comfort allows for it, parents will continue to swim with their child in the lesson. With practice, you can swim in different depths of water, increasing the bond between the two of you and building confidence in the water.
By the time your child is 36 months old, you will have completed the entire K&K Parent and Tot program.
You and your child will have gained more respect for the water and become more confident with your child’s swimming abilities.
At the end of your third year with us, you will find that your child will be swimming with more efficiency. Moving with stamina, strength and endurance. You officially have a water-loving toddler!
BY 36 MONTHS OLD
YOUR TODDLER IS PHYSICALLY CAPABLE OF:
-Strong Breath control
-Swimming to and from different parts of the pool
-Swim with pop-up breaths
WHAT COMES NEXT?
K&K’s Parent & Tot levels are designed to continuously teach children between 25-36 months old. Be sure to register into whichever age group level your child falls into.
Once your child turns 3 years old, the next level would be competency based. Speak to your instructor about which Learn to Swim level would be appropriate or view your Skill Tree report on your IClass Pro account.
Your IClass Pro account has features that will keep you updated with your child's progress within the swim school. In this email, we will walk you through how to use the following features of the program:
Update student information
View class enrollment details
Review payment details
Review policies and procedures of the swim school
You can access your parent portal using this link: https://app.iclasspro.com/parentportal/kkswimschool/
You have already created a username and password. If you forgot that information, click the 'Forgot Password' button.
ENABLE TEXTS & EMAILS
The beauty of iClass Pro's Parent Portal is its functional method of communication.
If any changes (class relocations, class cancellations, etc.) are made within the session, our admin team will reach you immediately via texts and emails. It is so important that your texts and emails are enabled in your iClass Pro Parent Portal.
* K&K Swim School is not responsible for lost communication due to unsubscribing from iClass Pro's text and email feature *
Your swimmer's Skill Tree progress reports are updated online in your IClass Pro Parent Portal every other lesson by your instructor. This feature strengthens communication with our K&K families while keeping everyone on the same page when it comes to your swimmer's in-water progress.
UPDATE STUDENT INFORMATION
Updating your swimmer's information on your IClass Pro Parent Portal allows your instructor to view the update at your next swimming lesson. You can place your child's medical information in this section if ever there is anything we need to know!
VIEW CLASS ENROLLMENTS
You have enrolled (registered) for K&K's classes online for the current session. The class enrollment information, start and drop (end) date are all stored in the Enrollment tab for you to refer back to.
REVIEW PAYMENT DETAILS
To make your checkouts easier, you can save your credit card details in your secured IClass Pro Parent Portal.
Your transaction history is located in the Payment Details tab, which allows you to view your recent charges, payments and refunds. It is easy to make a payment if ever you have a charge to your account.
REVIEW K&K'S POLICIES & PROCEDURES
K&K's Policies & Procedures are instilled to keep our swimmers safe from harm and maintain a smooth functioning swim school.
Changes to these Policies & Procedures will pop-up on the home page of IClass Pro's Parent Portal as soon as you log in. Once you accept the terms & conditions, they can be referred to in the Policies / Procedures tab.
PLEASE KEEP NOTE
of the following points when visiting our partnered hotels
for your swimming lessons this session:
Keep food & drinks off and away from the pool deck
There are seating areas located outside of the pool areas if you wish to have a snack. We want to make sure the water is as contaminated-free as possible
Throw away all garbage & diapers immediately
There are garbage cans located on the pool deck & in the washrooms
Use your own towel
Please leave the hotel’s towels for their guests. This drives massive costs to the facility, which will in-tern drive up the costs of our classes
The whirlpool (hot tub) / sauna /steam room /waterslides are to not be used before and/or after your lesson
These amenities are off limits to our school and are dangerous to children if not supervised by a professional.
During your lesson, should your swimmer use the whirlpool, this is at your own risk. Consent from the hotel is not given for whirlpool use once the lesson is completed
The client should consult a physician before using the whirlpool
The registered swimmer is the only family member to use the swimming pool during their swim lesson
Return your key card back to the front desk within 20 minutes of ending your swim lesson
Keep your outdoor / street shoes & strollers at the front entrance
This is to prevent injury due to bare feet on the pool deck and contamination of the water our children swim in
For non-potty trained swimmers, three layers over their bottoms to prevent any accidents from leaking is mandatory
Reusable swim diapers, disposable swim diapers, plastic coverings, bathing suits are all forms of layers. Should any accidents leak into the water, the remainder of our lessons for the day must be cancelled
Entry into the water is prohibited if the swimmer has diarrhea or has had diarrhea consecutively for the past two weeks, or has an interim disease or a disease communicable from the skin.
Unfortunately, failure to comply will result in discontinuation of K&K services