K&K Swim School
To improve K&K Swim School's client experience, we have made many changes for 2019. In this email, you will find information regarding:
Your lesson information and what to bring to your first class
IClass Pro's functions
A brief overview of K&K's Policies & Procedures
Here is what to expect this session:
Late Spring Schedule Runs from
MONDAY, MAY 6th until SUNDAY, JUNE 30th
No Classes on Victoria Day
MONDAY, May 20th
VIEW YOUR ENROLLMENTS ON PARENT PORTAL
Late Spring Start Dates per day of the week:
Monday, May 6th
Tuesday, May 7th
Wednesday, May 8th
Thursday, May 9th
Friday, May 10th
Saturday, May 11th
Sunday, May 12th
PARENT & TOT 5-12 MONTHS
PACK YOUR SWIM BAG
Bring you and your baby’s bathing suit and towel
A cotton T-shirt with a round neck for you to wear in the lessons (this is for your baby to grab onto while swimming)
If your child gets cold easily, we suggest wearing a swim shirt. K&K sells Warm In One Wetsuits that are made with a fleece liner (email email@example.com for more information)
Swim diapers are mandatory. Reusable swim diapers that hug tightly around the waist and thighs are the most effective. To prevent water contamination, we require our babies to wear 3 layers over the bottom
Bring your child's loving bath toy to chew on during their lesson
If you are still breastfeeding, it may help midway through the lesson to help soothe baby
Bring a snack for them to eat after class so they don’t get hungry
YOUR 1ST LESSON
Your first lesson is all about learning the basics. We incorporate water loving activities with basic swimming skills.
The first lesson can always be a little nerve-wracking, especially if you have never taken a swimming lesson before or haven’t had much exposure to the water. K&K's program is designed to take that into consideration. We know the majority of our parents are not swimming experts but with guidance, we can teach you to be a lot more comfortable.
TAKE IT EASY
When first starting in the water, your baby wants to feel secure and safe with you. You will Learn your child’s limits by listening and watching for their cues.
For your instructor to work with you individually within in the lesson, our classes are small. At the same time, build bonds with other parents in the lesson to help strengthen your comfort level in the water.
At the end of your first session, you leave with the confidence to feel more comfortable in the water with your child. As your baby's age develops, their ability in the water does, too. It is highly encouraged that you continue with your age-based level to maximize your child's affinity for the water.
Remember that your child’s cognitive and physical growths are immense within the first 36 months of their lives, so maintaining a regular and consistent pace in teaching them how to swim will help promote a positive, independent, and safe experience for your child in the water.
BY 12 MONTHS OLD
YOUR BABY IS PHYSICALLY CAPABLE OF:
-Assisted back floats
-Intro to self-recovery
-Intro to water removal
-Intro to pass the baby
-Reflex breath control
WHAT COMES NEXT?
K&K’s Parent & Tot levels are designed to continuously teach children between 5-36 months old.
Be sure to register into whichever age group level your child falls into.
The next age group level is Parent & Tot 13-24 months.
Your IClass Pro account has features that will keep you updated with your child's progress within the swim school. In this email, we will walk you through how to use the following features of the program:
Update student information
View class enrollment details
Review payment details
Review policies and procedures of the swim school
You can access your parent portal using this link: https://app.iclasspro.com/parentportal/kkswimschool/
You have already created a username and password. If you forgot that information, click the 'Forgot Password' button.
ENABLE TEXTS & EMAILS
The beauty of iClass Pro's Parent Portal is its functional method of communication.
If any changes (class relocations, class cancellations, etc.) are made within the session, our admin team will reach you immediately via texts and emails. It is so important that your texts and emails are enabled in your iClass Pro Parent Portal.
* K&K Swim School is not responsible for lost communication due to unsubscribing from iClass Pro's text and email feature *
Your swimmer's Skill Tree progress reports are updated online in your IClass Pro Parent Portal every other lesson by your instructor. This feature strengthens communication with our K&K families while keeping everyone on the same page when it comes to your swimmer's in-water progress.
UPDATE STUDENT INFORMATION
Updating your swimmer's information on your IClass Pro Parent Portal allows your instructor to view the update at your next swimming lesson. You can place your child's medical information in this section if ever there is anything we need to know!
VIEW CLASS ENROLLMENTS
You have enrolled (registered) for K&K's classes online for the current session. The class enrollment information, start and drop (end) date are all stored in the Enrollment tab for you to refer back to.
REVIEW PAYMENT DETAILS
To make your checkouts easier, you can save your credit card details in your secured IClass Pro Parent Portal.
Your transaction history is located in the Payment Details tab, which allows you to view your recent charges, payments and refunds. It is easy to make a payment if ever you have a charge to your account.
REVIEW K&K'S POLICIES & PROCEDURES
K&K's Policies & Procedures are instilled to keep our swimmers safe from harm and maintain a smooth functioning swim school.
Changes to these Policies & Procedures will pop-up on the home page of IClass Pro's Parent Portal as soon as you log in. Once you accept the terms & conditions, they can be referred to in the Policies / Procedures tab.
PLEASE KEEP NOTE
of the following points when visiting our partnered hotels
for your swimming lessons this session:
Keep food & drinks off and away from the pool deck
There are seating areas located outside of the pool areas if you wish to have a snack. We want to make sure the water is as contaminated-free as possible
Throw away all garbage & diapers immediately
There are garbage cans located on the pool deck & in the washrooms
Use your own towel
Please leave the hotel’s towels for their guests. This drives massive costs to the facility, which will in-tern drive up the costs of our classes
The whirlpool (hot tub) / sauna /steam room /waterslides are to not be used before and/or after your lesson
These amenities are off limits to our school and are dangerous to children if not supervised by a professional.
During your lesson, should your swimmer use the whirlpool, this is at your own risk. Consent from the hotel is not given for whirlpool use once the lesson is completed
The client should consult a physician before using the whirlpool
The registered swimmer is the only family member to use the swimming pool during their swim lesson
Return your key card back to the front desk within 20 minutes of ending your swim lesson
Keep your outdoor / street shoes & strollers at the front entrance
This is to prevent injury due to bare feet on the pool deck and contamination of the water our children swim in
For non-potty trained swimmers, three layers over their bottoms to prevent any accidents from leaking is mandatory
Reusable swim diapers, disposable swim diapers, plastic coverings, bathing suits are all forms of layers. Should any accidents leak into the water, the remainder of our lessons for the day must be cancelled
Entry into the water is prohibited if the swimmer has diarrhea or has had diarrhea consecutively for the past two weeks, or has an interim disease or a disease communicable from the skin.
Unfortunately, failure to comply will result in discontinuation of K&K services