Frequently asked questions.

  • For all the details on our sessions and lesson types, please click here.

    For a step-by-step breakdown on how to register into lessons on iClass, click here.

  • We have two different kinds of sessions.

    For information on our session schedules, billing and blackout dates, view our 2024 Calendar and 2025 Calendar

    ROLLING SESSIONS (September - June)

    • Your classes automatically roll over each billing period, so there’s no need to re-register.

    • Enjoy the convenience of keeping the same lesson time and location throughout the year (excluding Summer Sessions).

    • As long as you're swimming with K&K, your spot is reserved for you!

    • Billing: Payments are processed on your registration date and set billing dates (see billing details here).

    SUMMER SESSIONS(July - August)

    • Our Rolling Sessions take a break over the summer, but you can keep swimming by signing up for Summer Sessions.

    • Separate registration is required, and lessons from Summer Sessions don’t roll over into the fall.

    • Swimming Options: Choose to swim once a week for 8 weeks or Monday to Thursday for 2 weeks.

    • If you decide not to swim during the summer, your lesson time in Rolling Sessions will still be available for you to resume in the fall.

  • K&K will be opening in Quebec Spring 2025! To learn more information about this location, check out this link.

  • If you are unable to attend a lesson, you can submit an absence online through your iClass account, or email us at info@kkswim.com.

    Need a refresher on how to submit an absence? click here.

    *Please note: We apologize for any inconvenience, however, makeup lessons, credits, or refunds will not be offered for swimmer absences. Our instructors are scheduled to be at the pool for your lesson time and will be present even if you are not able to attend.

  • When registering on iClass, you'll have the option to sign up for Parent & Tot Lessons or Private Lessons.

    • Parent & Tot Lessons: For swimmers aged 5-24 months. These lessons are parent-assisted.

    • Private Lessons: These include both our Learn to Swim and Stroke Development programs for swimmers aged 2 years and older. Lessons are tailored to the swimmer’s pace, placing them in the right program based on their needs and abilities.

    All K&K swimming lessons are 30 minutes long and one-on-one with a K&K instructor, ensuring a personalized experience that supports individual progress and comfort in the water.

  • We are currently offering our services in Saskatoon, Martensville, Warman and Regina in Saskatchewan, and in Calgary, Balzac, Cochrane, Edmonton, Sherwood Park, St. Albert, Stony Plain, Spruce grove, Red Deer, Lethbridge, Medicine Hat and Grande Prairie in Alberta.

    Please visit our locations page to find the K&K location nearest you.

  • At K&K, we believe that every swimmer deserves the opportunity to develop at their own pace, gaining confidence in their relationship with the water.

    Our unique curriculum, Swimful, is meticulously crafted with the best industry standards to guide swimmers through each stage of learning, emphasizing mindfulness, breath control and building a connection with the water.

    We prioritize personal progress and growth over the traditional pass/fail system, recognizing that each swimmer has their own unique journey. Our dedicated instructors provide one-on-one instruction, tailoring the lessons to meet the specific needs and abilities of each individual.

    To learn more about what we teach in our lessons, click here.

  • Prices are dependent on your location. To find pricing for your location, click here.

  • We recommend arriving dressed to swim! To minimize traffic in the pool area, we suggest K&K swimmers come to the venue wearing their bathing suits under their clothes.

    Please remember to bring your own towel, as hotel towels are not to be used by K&K swimmers.

    Goggles are encouraged, as they greatly improve your swimmer’s comfort in the water. Be ready for your next class and shop goggles here.

    Swim diapers are MANDATORY for children under three-years-old to prevent water contamination. All non-potty-trained students must wear three layers over their bottoms to prevent accidents and leakage. We recommend Happy Nappy’s (equivalent to all three layers), available in four different sizes and two different designs, on our website here!

  • Yes! At K&K, our Private Lessons are designed to accommodate swimmers of all abilities. Because each lesson is taught one-on-one, our instructors tailor the experience to meet the specific needs of each swimmer. All of our instructors are trained to communicate effectively, with care and patience, ensuring a positive and supportive environment for every swimmer.

    Once you register, you will receive a Swimmer History form in your enrolment email. This form allows you to share any individual needs or considerations, which will be communicated to your instructor before your first lesson.

  • Each lesson runs for 30 minutes once a week, including a brief progress overview at the end of the session. We find that 30 minutes is the perfect length for your swimmer to benefit fully from our one-on-one instruction. Our research-based curriculum focuses on building a genuine love and respect for the water while helping swimmers overcome any fears they may have.

    Because our lessons are individualized, rates of progress will vary from swimmer to swimmer. However, growth is always guaranteed!

  • Swimmers in our Parent & Tot lessons (babies age 5 -24 months) require a parent/guardian in the water with them.

    If the swimmer is over the age of 2 years old and in our Private Lessons, the parent/guardian must spectate the entire lesson from the pool deck and cannot enter the water.

  • All K&K instructors are fully trained and experienced, and we have complete confidence in their ability to connect with swimmers, build trust, and grow a love for the water. To get to know our instructors, click here.

    We strongly recommend to plan for a time and location that will work best for you long term.

    Note: While we do our best to avoid changes to your enrolment, your instructor or location may be subject to change.

  • As our lessons are held in hotel venues, hotel guests may be present in the pool area during your lesson. Our instructors are trained to maintain safety and productivity while sharing the space with hotel guests.

    Shared pool spaces simulate real-life swimming environments, helping swimmers adapt and build confidence as they learn.

  • If you're looking to sign up for a lesson time that’s fully booked, please feel free to join our waitlist. Our Customer Care team will reach out to you personally if any spots open up in your preferred times!

STILL HAVE QUESTIONS?

Can’t find the answers you are looking for? Our Customer Care team is here to help!

Please give us a call (877) 350-7946, or fill out this form and we will do our best to answer any other questions you may have.